Paul Dourish, Graham Button
Human-Computer Interaction, Vol. 13, No. 4., 1998, pp 395-432.
Over the past ten years, the use of sociological methods and sociological reasoning have become more
prominent in the analysis and design of interactive systems. For a variety of reasons, one form of sociological
enquiry, ethnomethodology, has become something of a favoured approach. Our goal in this paper is to
investigate the consequences of approaching system design from the ethnomethodological perspective. In
particular, we are concerned with how ethnomethodology can take a foundational place in the very notion of
system design, rather than simply being employed as a resource in aspects of the process such as
requirements elicitation and specification.

We begin by outlining the basic elements of ethnomethodology, and discussing the place that it has come to
occupy in CSCW and, increasingly, in HCI. We discuss current approaches to the use of ethnomethodology
in systems design, and point to the contrast between the use of ethnomethodology for critique and for design.
Currently, understandings of how to use ethnomethodology as a primary aspect of system design are lacking.
We outline a new approach and present an extended example of its use. This approach takes as its starting
point a relationship between ethnomethodology and system design which is a foundational, theoretical matter
rather than simply one of design practice and process. From this foundation, we believe, emerges a new model
of interaction with computer systems which is based on ethnomethodological perspectives on everyday human
social action.
Report number: