2007/033 - Users as contextual features of software product development and testing
John Rooksby, David Martin, Mark Rouncefield
Group 2007, Sanibel Island, Florida, USA, November 4-7, 2007.
This paper examines how software developers discuss users and how such discusions are intrinsic to the negotiation and settling of technical decisions in the development and testing of a software product. Using ethnographic data, we show how the user features in conversations, not as a topic, but as a context to technical work. By understanding the user as a contextual feature in developers group work we are able to draw attention to issues in the use of Extreme Programming for software product development. Extreme Programming is a participatory design method, but software product development involves envisioning and designing for future customers.