2009/011 - Query Suggestion for On-Device Troubleshooting
Frédéric Roulland, Stefania Castellani, Ye Deng, Antonietta Grasso, Jacki O'Neill
INTERACT 2009, 12th IFIP TC13 Conference in Human-Computer Interaction, Uppsala, Sweden, August 24-28, 2009
This paper describes a novel query suggestion tool we have designed and implemented to help users of office printing devices better formulate their queries, while searching a troubleshooting knowledge base provided as a service on the device itself. The paper traces the main motivations of the design of the query suggestion tool and outlines its technical details with an emphasis on its combination of features in relation to prior work.